Privacy Policy
This Privacy Policy explains how Nuvexo (“Nuvexo,” “we,” “us,” or “our”) handles information when you use the Nuvexo application (“App” or “Service”).
Nuvexo is designed with privacy in mind and minimizes the collection of personal information.
1. About Nuvexo
Nuvexo is a media player that allows users to access and play IPTV and other compatible media content using sources and credentials configured by the user.
Nuvexo does not provide, sell, host, distribute, or include television channels, IPTV subscriptions, playlists, movies, series, or other streaming content.
2. Information Stored on Your Device
Information required to use your configured media services may be stored locally on your device.
Depending on the features you use, locally stored information may include:
- IPTV server or portal addresses.
- IPTV usernames and credentials.
- Playlist information.
- User preferences and App settings.
- Favorites.
- Viewing history or recently viewed items, where applicable.
This information is stored locally where necessary to provide App functionality.
If you enable Nuvexo Cloud Sync by signing in to a Nuvexo account, configured playlists, compatible credentials, favorites, viewing progress, and supported settings can be synchronized through Google Firebase. Cloud Sync data is encrypted by the app before upload. Without an account, this information remains local to your device.
3. IPTV Credentials
When you enter credentials for a third-party IPTV or media service, those credentials are used by the App to connect to the server specified by you.
Your credentials may therefore be transmitted directly from your device to the third-party server when necessary to authenticate your account and retrieve content or related information.
Nuvexo does not use your IPTV credentials to independently access your subscription or account.
The third-party provider receiving those credentials operates independently from Nuvexo and may process information according to its own privacy policy.
4. Viewing Activity
Nuvexo does not operate a service designed to track which television channels, movies, series, or other media you watch.
Viewing history, recently viewed content, favorites, or similar functionality may be stored locally on your device where required for App features.
If you use Nuvexo Cloud Sync, compatible favorites and viewing progress are encrypted and stored through Google Firebase to synchronize your devices.
Third-party content providers may independently receive information about content requested from their servers. Their handling of such information is governed by their own privacy practices.
5. Third-Party Services
Nuvexo uses Google Firebase Authentication and Cloud Firestore for optional Nuvexo account and encrypted Cloud Sync features. Your email address and account authentication information are processed to operate your account. Encrypted synced data is stored through Firebase and may be processed according to Google’s applicable terms and privacy practices. Nuvexo connects to third-party services selected by the user.
When you connect Nuvexo to an IPTV or media provider, your device communicates with that provider's infrastructure.
Nuvexo does not control the privacy, security, or data processing practices of independent third-party providers.
Users should only connect Nuvexo to services they trust and are authorized to use.
6. Technical Information
The App may process technical information locally where necessary for normal operation, including device capabilities, App configuration, and playback information.
Unless otherwise disclosed in an updated version of this Privacy Policy, Nuvexo does not use this information to create advertising profiles or track users across unrelated applications or services.
7. Advertising and Sale of Personal Data
Nuvexo does not sell your personal information.
Nuvexo does not sell IPTV credentials, viewing activity, playlists, favorites, or other locally stored App information to advertisers or data brokers.
If Nuvexo introduces advertising, analytics, or other functionality in the future that changes how personal information is processed, this Privacy Policy will be updated accordingly.
8. Data Retention and Deletion
Information stored locally by Nuvexo remains on your device until it is removed through App functionality, App data is cleared, or the App is uninstalled, depending on the device and operating system.
Locally stored information must be deleted on the device. Cloud Sync information associated with a Nuvexo account may be deleted through the account deletion feature, subject to successful processing of the request.
9. Data Security
Nuvexo uses reasonable measures designed to protect information handled by the App.
However, no application, device, network, or method of electronic transmission can be guaranteed to be completely secure.
You are responsible for protecting your device and ensuring that credentials entered into Nuvexo are kept secure.
10. Children's Privacy
Nuvexo is not designed to knowingly collect personal information from children.
Because Nuvexo does not provide the media content accessed through the App, Nuvexo does not control the age suitability of third-party content selected by users.
Parents and guardians are responsible for supervising children's access to third-party content and services where appropriate.
11. European Privacy Rights
Users in the European Economic Area may have rights under the General Data Protection Regulation (“GDPR”) where Nuvexo processes their personal data.
Depending on the circumstances, these rights may include access, correction, deletion, restriction, objection, portability, and the right to lodge a complaint with a competent data protection authority.
Some information remains only on the device; information synchronized with a Nuvexo account is stored in encrypted form using Google Firebase. As a result, Nuvexo may not possess data that can be provided or deleted in response to a server-side data request.
12. Google Play and Apple App Store
If you obtain Nuvexo through Google Play, the Apple App Store, or another application marketplace, the platform provider may independently process information related to your account, device, downloads, purchases, or use of its platform.
Such processing is controlled by the relevant platform provider and is governed by its own privacy policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy if Nuvexo's functionality, legal obligations, or data processing practices change.
The latest version will display an updated “Last Updated” date.
If Nuvexo introduces features that materially change how personal information is collected or processed, this Privacy Policy will be updated accordingly.
14. Contact
For privacy-related questions or requests, contact:
Nuvexo
Email: support@nuvexoplayer.se
Country: Sweden